General Terms and Conditions

1. Scope of Application

These Terms apply to all orders placed via our webshop by consumers and business customers established in or shipping to the Netherlands.

• A consumer is a natural person acting for purposes outside their trade, business, craft or profession.
• An entrepreneur/business customer is a natural or legal person acting for purposes relating to their trade, business, craft or profession.

For business customers: any conflicting or supplemental terms you use are rejected and only become part of the contract if we expressly agree in writing.

2. Contracting Party, Contract Formation & Corrections

The purchase agreement is concluded with BOLT Holland.

By listing products in the webshop, we make a binding offer to conclude a contract for those items. You may place products in the cart without obligation and correct entries at any time before sending your binding order by using the editing functions explained during checkout. The contract is formed when you accept the offer by clicking the order button. Immediately after submitting the order you receive an order confirmation by email.

3. Contract Language & Storage

Contract languages: English and Dutch.
We store the contract text and send you the order details and these Terms by email. If you created an account, the contract text is available in your customer login.

4. Prices, Delivery & Collection

Prices shown include Dutch VAT (where applicable) and exclude shipping unless stated otherwise. Any shipping costs are shown during checkout and in the offer.

Delivery is made to the address you specify. You can also collect your order at the address above during Mon–Fri 07:00–17:00 (please bring the order confirmation). Title passes on full payment; risk passes on delivery to you (consumers) or on hand-over to the carrier (business customers).

5. Payment Methods

The following payment methods are generally available:

• iDEAL (Netherlands)
• Bancontact
• Belfius Pay Button

6. Right of Withdrawal

Cooling-off period. If you buy online as a consumer, you generally have 14 days from the day you (or a person you designate) receive the goods to withdraw without giving reasons. Send us a clear statement (email is fine) before the period ends. We will refund within 14 days of your withdrawal; we may wait until we receive the goods back or you provide proof of return, whichever is earlier.

Important exceptions for our assortment (flowers & bulbs):

• Fresh cut flowers, bouquets and made-to-order floral arrangements: no right of withdrawal because these goods are liable to deteriorate or expire rapidly. (Examples of perishable goods include, among others, fresh flowers.)
• Sealed plant/flower products supplied for health or hygiene reasons (e.g., sealed packs to protect plant health): no right of withdrawal once unsealed after delivery. The seal/packaging must genuinely serve health/hygiene protection.
• Custom/personalized items (e.g., bespoke arrangements by colour/variety/date): no right of withdrawal.

Dormant (dry) bulbs and non-perishable accessories. For standard, unopened bulbs (not planted/watered and in resalable condition) and non-perishable accessories, the 14-day withdrawal applies in the normal way. You are responsible for the direct cost of return unless we state otherwise. Handle items only as necessary to establish nature/characteristics/functioning; we may deduct any diminished value caused by handling beyond that.

6A. Freshness & DOA (Dead-on-Arrival) Policy

We guarantee your flowers arrive fresh and in good condition. If your bouquet/arrangement or live plant arrives damaged or unusable, contact us as soon as possible (ideally within 48 hours of delivery) with order number + clear photos. We’ll arrange a replacement or refund. This DOA window helps us resolve issues quickly; it does not limit your statutory rights on non-conformity.

For practical/biosecurity reasons, do not return perishable flowers/plants unless we explicitly ask you to. Where a return isn’t reasonable for perishables, we’ll confirm the remedy (refund/replacement) after assessing your photos.

7. Refunds & Returns

• Refund method/timing: We refund via your original payment method within 14 days of your withdrawal. We may withhold the refund until we receive the goods back or proof of shipment.
• Return address: BOLT Holland, Attn: Returns, Julianastraat 27, 1633 JL Avenhorn, Netherlands.
• Return costs: You bear the direct return costs for eligible returns (except where the item is faulty/not as described or we state otherwise).
• Condition of returns (non-perishables/dormant bulbs): Items must be unopened, unplanted, and in resaleable condition with all components included.
• Non-conformity (statutory conformity): If a product does not conform to the contract, you are entitled to repair or replacement within a reasonable time; if impossible or disproportionate, you may request a price reduction or rescission with refund. This applies alongside (and not instead of) any commercial guarantees. (Dutch law ties consumer remedies to the expected lifespan; the EU minimum remedies remain applicable.)

8. Damage in Transit

If goods arrive with obvious transport damage, please report this to the delivery agent as soon as possible and contact us immediately. Not doing so does not affect your statutory rights but helps us pursue our own claims against the carrier.

9. Retention of Title

Delivered goods remain our property until payment is received in full.
For business customers: title to all goods delivered remains with us until all claims from the ongoing business relationship are settled. You may resell goods in the ordinary course of business; you hereby assign to us, in advance, all receivables from such resale up to the invoice amount. We accept the assignment. You may collect the receivables; we may also collect if you default on payment. Upon request, we will release securities where their realizable value exceeds our outstanding claims by more than 10%.

10. Liability

We are fully liable without limitation for: (a) death or personal injury; (b) intent and gross negligence; (c) fraud; and (d) where mandatory product-liability rules apply.

For breaches of essential contractual duties due to slight negligence, our liability is limited to foreseeable losses typical for this type of contract at the time of conclusion. Otherwise, liability is excluded to the extent permitted by law. Your mandatory consumer rights remain unaffected.

11. Complaints Procedure (NL)

If you have a complaint, email service@bolt-amsterdam.nl. We aim to acknowledge within 2 working days and provide a substantive response within 14 days. If we need more time, we will let you know when you can expect a full reply.

12. Dispute Resolution in the Netherlands

We are open to resolving disputes amicably. If we cannot resolve a consumer dispute through our complaints procedure:

• You may bring proceedings before the competent Dutch court. For consumers residing in the EU, any mandatory rights and jurisdiction options under EU consumer law remain unaffected (e.g., you may litigate in the courts of your domicile where applicable).
• The EU’s Online Dispute Resolution (ODR) platform has been discontinued. For cross-border advice you may contact the European Consumer Centre (ECC) Netherlands.
• We are not currently affiliated with a specific Dutch consumer arbitration board. If we later join an ADR scheme (e.g., De Geschillencommissie), we will update these Terms accordingly.

13. Governing Law & Jurisdiction

These Terms and the contract are governed by Dutch law, excluding the UN CISG.
For business customers only: disputes are subject to the competent court in the District of Noord-Holland (Rechtbank Noord-Holland). For consumers, statutory provisions on the place of jurisdiction remain applicable.