General terms and conditions BOLT Holland

These General Terms and Conditions apply to all agreements the client enters into with BOLT Holland, and to all services and/or products of BOLT Holland purchased by the client. These conditions can be found on the website of BOLT Holland. BOLT Amsterdam is a trade mark of BOLT Holland (hereinafter referred to as: BOLT Amsterdam).

  1. Definitions

    1. BOLT Amsterdam: BOLT Amsterdam, established at Wildbaan 9, 1648 LX in DE GOORN, registered with the Chamber of Commerce under number 50313037.
    2. Customer: the customer (client or party) acting for a profession or business, who enters into an agreement with BOLT Amsterdam;
    3. Agreement: Every agreement under the applicability of these general terms and conditions between BOLT Amsterdam and the other party;
    4. Personal data: All personal data within the meaning of EU Regulation 2016/679 (General Data Protection Regulation) relating to the customer, including payment details;
    5. Right of withdrawal: The possibility for the customer to renounce the distance contract within the reflection period;
    6. General Terms and Conditions:these general terms and conditions, including future, updated versions thereof;
    7. Website: the Internet site www.BOLT-amsterdam.nl or other Internet site via which BOLT Amsterdam offers its services and/or products at a distance to the customer.
  2. Applicability

    1. These general terms and conditions apply to every offer made by BOLT Amsterdam and to every distance agreement concluded between BOLT Amsterdam and the client. .
    2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the customer. If this is not reasonably possible, before the remote agreement is concluded, BOLT Amsterdam shall indicate the manner in which the general terms and conditions can be inspected at BOLT Amsterdam and, at the client’s request, these may also be sent free of charge as soon as possible.
    3. If the remote agreement is concluded electronically, the text of these general terms and conditions can be made available to the customer electronically in such a way that the customer can easily store it on a durable data carrier, contrary to the previous paragraph and before the remote agreement is concluded. If this is not reasonably possible, prior to the conclusion of the distance contract, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent electronically or otherwise free of charge at the customer’s request.
  3. The offer

    1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
    2. The offer contains a complete and accurate description of the products, digital content and/or services offered. The description is sufficiently detailed to enable the customer to make a proper assessment of the offer. If BOLT Amsterdam uses images, these are a true representation of the products, services and/or digital content offered. Obvious mistakes or obvious errors in the offer do not bind BOLT Amsterdam.
    3. Each offer contains such information that it is clear to the customer what rights and obligations are attached to the acceptance of the offer.
    4. Contracting with BOLT Amsterdam takes place exclusively at a distance. An agreement is concluded between BOLT Amsterdam and the client via the website at the moment the client places an order, or makes it known that he accepts an offer or quotation from BOLT Amsterdam.
    5. In order to be able to place an order, the customer has to:
        1. live in the Netherlands (but NOT on one of the Wadden Islands);
        2. or reside in Germany, Great Britain, Belgium or France;
  4. The Agreement

    1. The agreement is concluded, subject to the provisions of paragraph 3, at the moment of acceptance by the customer of the offer and compliance with the conditions set out therein.
    2. If the client has accepted the offer electronically, BOLT Amsterdam zp will confirm receipt of the acceptance of the offer electronically as soon as possible. As long as the receipt of this acceptance has not been confirmed by BOLT Amsterdam, the client may dissolve the agreement.
  5. The price

    1. All prices are inclusive of VAT.
    2. All amounts are expressed in euros, unless explicitly stated in other currencies.
    3. BOLT Amsterdam reserves the right to adjust prices.
    4. The customer shall owe the agreed price per agreement at the agreed time.
    5. Actions and offers are valid as long as stocks last.
  6. Payment

    1. For payment, the client can only use the payment options offered by BOLT Amsterdam on the website.
    2. Internet sales are made in advance by bank or iDeal, PayPal, Visa or Mastercard. In that case, payment will be made immediately upon ordering.
  7. Customer obligations

    1. When entering into an agreement, the client is obliged to provide his or her personal data correctly and truthfully to BOLT Amsterdam and/or a party that engages BOLT Amsterdam for the performance of the agreement. The customer must check the personal details provided before confirming the conclusion of the agreement. For changes of address, see paragraph 17b.
  8. Dissolution

    1. If the client fails to fulfil his obligations under an agreement (e.g. the payment obligation), BOLT Amsterdam is entitled by means of a notice of default to give the client the opportunity to still fulfil his obligations within a term set by BOLT Amsterdam. If fulfilment still fails, BOLT Amsterdam is entitled to dissolve the agreement extrajudicially.
  9. Delivery and execution

    1. BOLT Amsterdam delivers all over the Netherlands with the exception of the Wadden Islands.
    2. Delivery will be made to the address given by the customer when placing the order.
    3. Delivery is only possible on the days indicated by BOLT Amsterdam.
    4. The delivery periods stated by BOLT Amsterdam are always to be regarded as target periods and never as deadlines, unless expressly agreed otherwise in writing.
    5. The customer is obliged to ensure that the personal transfer of the products to the delivery address specified by him/her is possible. If the transfer is not possible, the customer is in default of acceptance. The customer cannot collect the products from a collection point.
    6. BOLT Amsterdam is entitled to engage third parties for the performance of an agreement.
    7. The risk of the products is transferred to dekKlant at the moment of delivery. The customer is obliged to take all necessary precautions to prevent damage or transience of the products. After delivery of perishable products, including tulips, BOLT Amsterdam advises the client to take measures including, but not limited to:
      1. putting flowers in water as soon as possible
      2. the use of a clean vase
      3. cutting off stems by at least 2 cm
  10. Transport

    1. The mode of transport is determined by BOLT Amsterdam, provided that it does not adversely affect the quality of the products.
  11. Cancellation

    1. An order that has not already been delivered can be cancelled, provided this is done in good time. The client must cancel the order within 12 hours before shipment from BOLT Amsterdam. Shipment takes place 24 hours before the scheduled delivery.
    2. An order that has already been delivered cannot be cancelled, even if the customer has not provided correct delivery details.
  12. Right of withdrawal and return

      1. The starting point is that when purchasing products at a distance, the customer, if acting as a consumer, has a legal right of withdrawal. It means that the customer is entitled to dissolve an agreement without giving reasons for a period of 14 days (“Withdrawal Time”). There are important exceptions to this. It is stipulated by law that the customer is not entitled to a right of withdrawal in the event of a cancellation:
        1. the purchase of products that can spoil or age rapidly (such as flowers and plants); and
        2. products which are clearly manufactured according to the customer’s specifications, which are not prefabricated and which are manufactured on the basis of the customer’s individual choice or decision.
      2. The right of withdrawal during the cooling-off period therefore only applies to contracts in so far as they concern one-off extras (such as vases) and vouchers, provided the latter are unused.
      3. If the right of withdrawal applies, the cooling-off period in the case of a contract shall commence:
        1. the day on which the customer or a third party other than the carrier and indicated by the customer has received the product ordered; or
        2. the day on which the customer or a third party other than the carrier and indicated by the customer has received the last product, if the customer has ordered several products in the same order to be delivered separately; or
        3. the day on which the customer or a third party designated by the customer, who is not the carrier, received the last shipment or the last part if the delivery of a product consists of several shipments or parts.
      4. During the cooling-off period, the customer must handle received products and associated packaging with care. Customer will only be allowed to unpack products to the extent necessary to assess whether he wishes to keep a product. If the client makes use of his right of withdrawal, the client shall return the product with all delivered accessories and – if reasonably possible – in its original condition and packaging to BOLT Amsterdam within 14 days after the expiration of the cooling-off period in accordance with the instructions given by BOLT Amsterdam.
      5. The exercise of the right of revocation is free of charge for the client, but the costs of return shall be entirely at the expense of the client, unless BOLT Amsterdam has explicitly offered the client to collect (or have collected) a delivered product from the client himself.
  13. Guarantee and liability

    1. To the extent permitted by law, BOLT Amsterdam is not liable for any indirect damage, including lost profits, lost turnover and lost opportunities, caused by a product supplied by BOLT Amsterdam.
    2. BOLT Amsterdam guarantees that a product delivered by it is suitable for the purpose for which it is intended on the basis of the information provided by BOLT Amsterdam and guarantees that the products comply with any legal obligations and other government regulations that apply to that purpose of use.
    3. If our courier service has not delivered within 3 working days after the customer received the Track&Trace, while the customer was at home, the customer can notify BOLT Amsterdam. BOLT Amsterdam then checks the courier’s delivery attempts. If delivery attempts have been made, the customer is not entitled to a new product.
    4. The customer is liable for the reduction in value of a product that has arisen during the cooling-off period, if any treatment of that product by the customer has gone beyond what was necessary to determine its nature, characteristics and functioning.
  14. Ownership reservation

    1. All delivered goods remain the property of BOLT Amsterdam until they have been paid in full.
  15. Complaints procedure

    1. Complaints concerning visible defects in delivered goods must be reported to BOLT Amsterdam by e-mail immediately upon discovery and in any case within 24 hours after receipt. You can contact us via support@BOLT-amsterdam.nl. Please take a picture of the product and mail it to us.
    2. Complaints about the execution of the agreement must be submitted to the entrepreneur within a reasonable time after the consumer has discovered the defects (complete and clearly described).
    3. Complaints relating to a particular delivery shall not affect prior or subsequent deliveries and shall not entitle the customer to refuse payment for the relevant or prior or subsequent delivery.
    4. Defects in part of the goods delivered do not entitle the customer to reject the entire batch delivered.
  16. Applicable law

    1. All agreements and obligations arising therefrom, as well as these terms and conditions, are governed by Dutch law.
  17. Other provisions

    1. General terms and conditions other than these terms and conditions do not apply.
    2. The customer can change the delivery address for an additional charge of €9.50 incl. VAT. A change of address can only be implemented if the shipment has not already been offered by BOLT Amsterdam to the courier service. A change of address can be made by e-mail via support@BOLT-amsterdam.nl. Because the package has to be reprocessed via the main depot, the delivery time can be increased by two days.
    3. BOLT Amsterdam reserves the right to change these terms and conditions at any time. To the extent required by law, the customer will be informed of changes in advance.
    4. If delivery cannot take place due to circumstances beyond one’s control, BOLT Amsterdam or the courier service shall contact the client in writing or by telephone. For the purpose of these general terms and conditions, circumstances beyond one’s control shall in any case be understood to mean circumstances beyond one’s control:
      1. natural disasters, such as floods, etc;
      2. fire;
      3. changes in quality over time;
      4. transport strikes;
      5. plant diseases;
      6. energy disruptions.
  18. Privacy policy

    1. For the preparation, execution and handling of an agreement, as well as for other purposes, such as (direct) marketing, we process the customer’s personal data. BOLT Amsterdam has an online privacy policy in which information is provided about the processing of personal data and the rights a customer has in this respect.

Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:

The european commission provides a platform for online dispute resolution (OS) which is accessible at https://ec.europa.eu/consumers/odr. We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.